What to include
A report with these six things can usually be reproduced without a back-and-forth.
If a slide came out wrong rather than erroring, attach the
.pptx too, or a screenshot of the
slide next to what you expected.
The fastest way to flag a bad result
Rate the answer in the chat. Every reply ends with “How good was this answer?” (1 to 10, from Useless to Perfect), and picking a rating offers a reason: Wrong content, Design is off, Missed my ask, Too slow, or Something else, plus an optional note. The rating is attached to that conversation, so it arrives with the context already in it. It takes a second and needs no email. Use support instead when you need an answer back.Reporting a security issue
Email support@make-pretty.com with the details and how to reproduce it. Please do not post it publicly first. Security reviewers asking for documentation (certificates, hosting detail, data-processing terms) should use the same address. Security and privacy is a summary, not a compliance pack.Account and billing
Start with your workspace owner or an admin. Most of what people ask about is theirs to change, not ours:
For your own account, Settings → Account has Export your data and account deletion
without going through us. See Preferences.
Related
Troubleshooting
Symptom-by-symptom fixes, including every error the chat can show.
What the steps mean
Every step row Pretty shows while it works, and what to expect from each.