Skip to main content
Your company’s AI service isn’t available right now. Please try again in a moment. If it keeps happening, Pretty support is happy to help.

​
What happened

Your company connected its own AI service to Pretty. Pretty sent your request there and did not get an answer back. Pretty itself is working; the AI service is briefly unavailable. Your message is saved and your slides are untouched. Nothing is lost.

​
What you can do

  1. Press Retry. Most of the time the service is back within a minute.
  2. Still failing? Wait a few minutes and try once more.
  3. Still failing after that? Contact Pretty support with the time it happened. We can see which service did not answer, tell you what is going on, and reach out to the right people at your company if needed.
If you need results right away, a workspace admin can temporarily switch the workspace to Pretty’s own AI access under Model providers and switch back later.

​
For admins

The workspace uses bring-your-own-key, so requests go to the service you connected in Model providers instead of Pretty’s own access. Pretty shows this message when that service answers 502, 503 or 504, or the connection drops before a reply.
curl -i https://<proxy host>/health returning 502/503/504 or hanging means the proxy itself is down (restarting, out of memory, broken load balancer). Everyone in the workspace is affected at once. Restart or repair the deployment, then confirm /health answers 200.
/health answers 200 but the proxy logs show errors from OpenAI, Anthropic, Bedrock or Google. Check the provider’s status page; once their incident clears, requests recover on their own.
A different message, “The selected model isn’t available on your LiteLLM proxy”, is a configuration issue rather than an outage. See Troubleshooting. Pretty support is glad to help with either case: send us the time and the message ID and we can tell you which host answered what.